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Comprehensive Social Housing Services Across London and the South East

At Smiths, we deliver reliable, high-quality maintenance and repair services for housing associations, local authorities and property management companies. From responsive repairs and void turnarounds to planned maintenance and damp remediation, our multi-trade team provides every service you need under one roof. With over 2,000 jobs completed annually and a dedicated focus on compliance and resident welfare, we ensure your properties remain safe, well maintained and fully compliant.

Discuss Your Requirements

Trust indicators:

Multi-trade contractor:

Multi-trade contractor: one call, every discipline

Established 2012:

over 2,000 jobs completed annually

Awaab’s Law ready:

investigation and remediation within statutory timescales

Constructionline Gold:

TrustMark approved, FMB approved London, Surrey, Sussex, Kent, Devon, Dorset, Oxfordshire, Hampshire

Meeting Today's Compliance Requirements

At Smiths, we understand the regulatory pressures housing providers are facing. Awaab’s Law (Phase 1, in force since October 2025) requires social landlords to investigate emergency hazards within 24 hours and significant damp and mould hazards within 10 working days, with safety works completed within 5 working days of the investigation concluding. Phase 2 extends these timescales to electrical hazards, falls, excess cold and heat, structural defects, fire risks and hygiene issues from 30 November 2026. As your contractor, we are set up to work within these timescales. Our multi-trade model means we can investigate and begin remediation without waiting for separate specialist contractors. We bring the right people, first time, and ensure jobs are closed within the timeframes your compliance obligations require.

What We Deliver

Services for housing providers

Our team handles emergency and routine repairs across all trades, including leaks, boiler failures, electrical faults, locks, broken windows and blocked drains. With same-day availability for urgent call-outs and completion evidence provided as standard, we help you maintain audit-ready records at all times.

We handle full void works from strip-out to handover, including clearance, deep cleaning, plastering, painting, plumbing, electrical testing, kitchen and bathroom replacement where needed, and final inspection. One contractor, one schedule, faster re-let times and reduced void loss.

At Smiths, we carry out thorough investigations to identify the root cause (structural damp, penetrating damp, condensation, ventilation deficiency), provide interim safety measures (mould treatment, dehumidification), and deliver the supplementary preventative works to stop the problem coming back. Our approach is fully aligned with Awaab’s Law timescales: investigate, make safe, prevent recurrence.

We deliver scheduled programmes designed to protect building fabric and reduce emergency call-outs over time. Services include external and internal decoration, roof repairs, gutter clearance, communal area maintenance, window and door replacements, and building envelope works. All programmes are planned around resident schedules to minimise disruption.

Our operatives hold relevant NVQ qualifications covering fire door installation and fire-stopping works, and carry out fire door replacement, compartmentation surveys and remedial works, emergency lighting, fire alarm servicing and installation, and communal area safety upgrades. With the Building Safety Act and Fire Safety (England) Regulations tightening requirements, we ensure your buildings remain fully compliant.

We adapt homes to help residents live independently and safely, including ramp installation, door widening, grab rail fitting, level-access shower conversions, stairlift preparation, and kitchen and bathroom modifications. All works are carried out sensitively with minimal disruption to residents.

Electrical works requiring certification are undertaken by our approved NICEIC-registered electrical contractors, covering EICR inspections, consumer unit upgrades, rewiring, emergency lighting installation and testing, and remedial works following failed inspections. All work is fully certified and compliant across both domestic and communal installations.

How We Work With Housing Providers

How We Work With You

Single point of contact.

One account manager for your organisation. One number to call. Job updates, completion evidence and compliance documentation without chasing multiple trades or subcontractors.

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Multi-trade response.

Plumbing, electrical, carpentry, plastering, roofing, drainage, painting, building works and heating, all coordinated through our team and approved specialist contractors. No need to schedule separate contractors for separate issues.

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Compliant documentation.

Every job is evidenced with before and after records, completion reports and timestamps, ensuring your audit trail is always up to date.

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Resident-first approach.

All directly employed operatives hold a Basic DBS check as a minimum, with Enhanced DBS enforced for specific roles and contracts. Senior management hold Security Check (SC) clearance. Our teams are uniformed, professional and trained to minimise disruption. We communicate directly with residents about access, timescales and what to expect, because we understand that we are working in people’s homes.

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Coverage

Where we operate

Smiths Groundworks covers London, Surrey, Sussex, Kent, Devon, Dorset, Oxfordshire and Hampshire. We work with housing providers managing stock across multiple boroughs and can mobilise teams to any site within our coverage area.

London boroughs served include: Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.

Clients & Delivery Partners

Who We Work With

Smiths has experience delivering works across the social housing and local authority sectors, including work for or in connection with:

Housing associations and local authorities:
Whether you need a responsive repairs partner, a void turnaround team or a planned maintenance contractor, our team is here to help. Contact us today to discuss your requirements and find out how Smiths can support your housing maintenance needs.

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Procurement and delivery frameworks:

NFP Open Framework, Plentific Open Framework and Places for People.

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Accreditations, Workforce & Insurance

Accreditations & Insurance

  • Constructionline Gold (including Silver/Bronze requirements and Social Value)
  • SafeContractor
  • TrustMark approved company
  • Federation of Master Builders (FMB) approved company
  • Non-licensed asbestos removal capability, undertaken by appropriately trained and competent personnel
  • CSCS workforce
  • City and Guilds qualified carpenters
  • 12-month workmanship guarantee on all trades
  • Public Liability Insurance: £10 million
  • Employers' Liability Insurance: £10 million
  • Professional Indemnity Insurance: £1 million

Gas works are undertaken and certified by approved Gas Safe registered subcontractors. Electrical works requiring certification are undertaken and certified by approved NICEIC-registered electrical subcontractors.

Social Housing FAQs

Residential housing, supported living accommodation, sheltered housing and community housing. We workwith housing associations, local authorities, arms-length management organisations and private landlords withsocial housing stock.

We offer same-day call-out for emergency repairs. For Awaab’s Law emergency hazards, we can investigate and begin safety works within the 24-hour statutory window. Specific response times are agreed as part of your contract terms.

Yes. Our multi-trade model means we can investigate and begin remediation without waiting for separatespecialist contractors. For damp and mould (Phase 1, in force since October 2025), we investigate root cause,deliver interim safety measures and schedule supplementary preventative works within the statutorytimescales. We are also preparing for Phase 2 (November 2026), which extends the same obligations toelectrical hazards, falls, excess cold and heat, structural defects, fire and hygiene issues.

We manage the full process: clearance, deep clean, all trades, testing, certification and final inspection. Delivery programmes are structured around 5, 7, 14 and 28-day turnaround categories depending on scope and condition, with major or complex voids operating to a 60-day programme where required. Our multi-trade model removes the delays caused by scheduling separate contractors.

Yes. Every job is evidenced with completion records, photographs and timestamps. For damp and mould works,we provide investigation findings, details of safety works completed and supplementary preventative worksscheduled, supporting your obligation to provide written summaries to tenants within 3 working days.

Yes. We deliver scheduled cyclical maintenance across multiple properties, planned around resident access and seasonal requirements. Programmes are agreed upfront with clear scopes, timelines and reporting.

Constructionline Gold (including Silver/Bronze requirements and Social Value), SafeContractor, TrustMarkapproved, Federation of Master Builders (FMB) approved, CSCS workforce, City and Guilds qualified carpenters.Non-licensed asbestos removal capability undertaken by appropriately trained personnel. Gas works arecertified by approved Gas Safe registered subcontractors and electrical certification works by approved NICEIC-registered subcontractors. 12-month workmanship guarantee on all trades. Public Liability Insurance: £10million. Employers’ Liability Insurance: £10 million. Professional Indemnity Insurance: £1 million.

Get in Touch

Whether you need a responsive repairs partner, a void turnaround team or a planned maintenance contractor, our team is here to help. Contact us today to discuss your requirements and find out how Smiths can support your housing maintenance needs.

Get in Touch